Shipping & Returns

Shipping Calculation

You can calculate your shipping on the cart page, before going to checkout.  Scroll down and click to expand the shipping calculator after you’ve added a case to the shopping cart.

Freight cost is a difficult aspect with selling guitar cases online due to their size. Below is a diagram showing how dimensional weight is calculated by UPS. We have a special box that utilizes the least amount of dimensional volume.  These boxes are modified to accommodate a particular case.

The above diagram will also show how a one pound box measuring 1 cubic foot is rated by UPS or FedEx to be priced as if it weighs over 10 lbs.  We pack our cases to minimize this calculation.

Shipping Method

Orders over $100 get FREE Shipping!  Your case will ship from our independent guitar shop in Flagstaff, AZ, or from one of our distribution partners if it means we can get it to you quicker, depending on your location.  International shipments will be sent via US Postal Service International.  We will ship same day if your order is placed before 1pm Arizona time. Next day shipping is free (but not guaranteed) for most Arizona residents.

An empty guitar case can still incur significant shipping costs when being shipped across the country. We always get the best price on shipping by keeping the “dimensional weight” calculation to a minimum. See info on shipping calculations to your left.

Average Rates for Case Shipments:

West of the Mississippi River: expect a shipping charge of approx. $20.

East of the Mississippi River: expect shipping to be approx. $29.

International Estimates:

Canada: Average shipping to Canada is approximately $59 for any given guitar case.

Europe and other countries can expect shipping rates of approximately $79 for any given guitar case.

Exchanges & Returns:

We Cover 50% of Your Exchange Shipping plus No re-stocking fees!

If you are unsatisfied with the fit of your case please contact us within 48 hours of receiving it.  We will provide you with a reduced shipping rate for this return shipment.  Use the same box and our provided return label (we will email this to you after you contact us) and then send it back.  You will need some packing tape to repackage the box for return.  We will also cover half of the shipping cost on a replacement case (up to $15).    If the replacement case is priced over $100 your secondary exchange shipping will be free.

Disclaimer:  If we don’t receive your return within 14 days we may charge a 15% restocking fee.  We stand by our satisfaction guarantee, and we will make sure you are always treated with the utmost regard.  By purchasing from CaseParlor it is acknowledged that you, and only you, are responsible for the care of your guitar.  CaseParlor is not responsible for the condition or well being of your instrument– before or after the use of any products we sell.  Please see below for additional terms.

Terms & Conditions: CaseParlor is committed to the quality of every product we sell and to giving you a unique and personalized experience in your search for a proper case.  We may charge up to a 15% restocking fee if we aren’t notified of your intent to return within 48 hours of you receiving your order.  We must also receive your return within 14 business days to avoid any fees.  By purchasing from CaseParlor it is acknowledged that you, and only you, are responsible for the care and oversight of your instrument. Likewise, CaseParlor and it’s affiliates will not be held liable for any damage to your instrument due to negligent or normal use of any product we sell.